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Shipped / Jul 2015 - Jun 2021
Hoshizaki RMA & Repair Program
Production leadership for 30+ employees, then global field-unit returns and complex electro-mechanical repair workflows shaped into ISO-compliant diagnosis, repair, and support loops.
Context
The Hoshizaki work spans two connected operating contexts: daily production leadership for a 30+ person commercial refrigeration team, then global RMA and repair ownership for field-returned units.
The same habits carried through both roles. Training, handoffs, ISO compliance, Kaizen records, diagnosis, repair, and documentation became a repeatable loop that helped production and returned-unit workflows move with better clarity.
Constraints
- Daily production had to stay coordinated across a 30+ person commercial refrigeration team
- Returned units required accurate diagnosis before repair work could scale
- Field failures had to become process feedback rather than one-off fixes
- Testing and handoff needed to stay compliant and repeatable
Outcomes
- Coordinated 30+ employees through record-high production and quality periods
- Led global field-unit returns with record turnaround improvements
- Diagnosed and repaired complex electro-mechanical issues across product lines
- Reduced defect and malfunction rates through structured process improvement
- Built and repaired specialized equipment, jigs, and fixtures for production support