FRANK S. WILSON III Critical Environment Operations | Industrial Systems | Software & Automation Atlanta Metropolitan Area linkedin.com/in/frankwilsoniii | frankwilson.me/contact | contact@frankwilson.me PROFESSIONAL SUMMARY -------------------- CETM / Lead Critical Environment Technician with Insight Global supporting Microsoft, and an independent full-stack developer. Experience spans data center power and cooling installation, generator assembly, production coordination and independent management of worldwide equipment returns and repair. Combines technical evaluation, root cause analysis, documentation and disposition decisions with software, application and automation development. CORE COMPETENCIES ----------------- Data center operations | Wiring diagrams | Root cause analysis | TypeScript | Technical documentation | Blueprint reading | Process improvement | React | Team coordination | Mechanical assembly PROFESSIONAL EXPERIENCE ----------------------- CETM / Lead Critical Environment Technician Microsoft (Contract via Insight Global) | Atlanta Metropolitan Area | Aug 2025 - Present - Promoted to CETM / Lead Critical Environment Technician on October 5, 2026; previously served as a Critical Environment Technician on the Microsoft data center project through Insight Global. - Installed power whips and glycol smart hoses, including associated power and cooling routing, during a large-scale data center rack deployment. - Prepare daily reports, shift passdowns and technical documentation for assigned work and operational handoffs. - Coordinate contractor access and field activity while following site safety, physical-security and work-control requirements. - Check work quality, escalate abnormalities or incomplete tasks, and use Stop Work when safety or quality requirements are not met. - Trained an incoming lead on reporting workflows, computer-based tasks and daily team processes. Independent Developer & Product Designer Self-Employed (Freelance) | Georgia, United States | Jul 2010 - Present - Design and build websites, full-stack applications, games and automation, taking work from product decisions and architecture through implementation and delivery. - Build full-stack systems with TypeScript, React, PostgreSQL and Edge Functions, connecting application behavior with persistent data and backend workflows. - Design data models, permissions and operational tools for independent products, including the archived Rack & Role hiring and career platform. - Create automation and AI-assisted workflows that connect data, reporting and practical operational tasks. - Test edge cases, document system behavior and address reliability, observability, maintainability and failure handling throughout development. Equipment Operator III FedEx Supply Chain | Jackson, Georgia | Nov 2024 - Jul 2025 - Operated powered industrial vehicles, including clamp and slip-sheet trucks moving high-value product in fulfillment operations. - Documented equipment anomalies and escalated issues through operational handoffs. Equipment Operator III Rinnai America Corporation | Griffin, Georgia | Dec 2023 - Oct 2024 - Supported receiving, cycle counts and outbound fulfillment through warehouse-management workflows. - Performed minor troubleshooting of material-handling equipment. OTM II Caterpillar Inc. | Griffin, Georgia | Feb 2023 - Sep 2023 - Assembled LPSD generator sets and XQ series Power Modules, including propane and natural-gas equipment. - Completed mechanical assembly and wiring from blueprints, wiring diagrams and written build requirements. - Audited assemblies and completed quality checks before downstream handoff. - Trained operators on assembly processes, work instructions and quality requirements. Founder & Technical Operator Above the Cut Laser and Design LLC (Founder) | Locust Grove, Georgia | Aug 2021 - Apr 2022 - Founded and operated a custom laser engraving and CNC routing studio, managing digital design, production and fulfillment. - Calibrated, maintained and troubleshot laser engraving and CNC routing equipment. - Adjusted production workflows to job requirements and checked finished work before fulfillment. Lead RMA & Repair Technician Hoshizaki America | Griffin, Georgia | Jan 2020 - Jun 2021 - Independently managed worldwide field-unit returns for Hoshizaki equipment, overseeing technical evaluation, failure diagnosis, repair and final disposition. - Held full decision-making authority over returned equipment, determining repair, replacement, modification or scrapping and establishing discount rates and final disposition based on technical condition and recoverability. - Developed technical repair manuals, troubleshooting procedures and standardized workflows for legacy equipment when original manufacturer documentation was no longer available. - Researched, evaluated and implemented alternative hardware when OEM components were obsolete or inaccessible, extending equipment serviceability and resolving complex repair challenges. - Conducted root cause analysis of electrical, mechanical and refrigeration failures, identifying corrective actions, required design modifications and quality improvements for recurring defects. - Performed complex electromechanical troubleshooting, repair, reassembly and functional testing across multiple product lines to meet applicable quality and operational standards. - Collaborated with production, quality, engineering and management to communicate failure findings, improve documentation and implement corrective actions in manufacturing and repair processes. - Designed, fabricated, maintained and repaired specialized production equipment, including jigs, fixtures and electrical and mechanical assemblies, to support manufacturing efficiency and reliability. - Performed preventive and corrective maintenance on production machinery using precision measurement instruments and industrial equipment to maintain operational readiness and support continuous improvement. Team Lead Coordinator Hoshizaki America | Griffin, Georgia | Jul 2015 - Jan 2020 - Coordinated production while building upright commercial refrigerators with top-mounted condenser assemblies. - Trained operators on assembly processes, consistent work methods and quality requirements. - Maintained records supporting daily production coordination and handoffs. - Contributed to continuous-improvement work across assembly and production workflows. ADDITIONAL EXPERIENCE --------------------- Lead Painter Perkins Shibaura Engines (Contract via Impact Staffing) | Griffin, Georgia | Jul 2013 - Jan 2015 Led engine paint-line work through Impact Staffing, including surface preparation, masking and priming. Inspected finishes, identified rework and trained incoming operators on procedures and quality checkpoints. OTM I Caterpillar Inc. (Contract via Impact Staffing) | Griffin, Georgia | Apr 2012 - Jan 2013 Installed and assembled engine components through Impact Staffing using blueprints, wiring diagrams and work instructions. Verified component fit and fastening before handing completed assembly work to the next stage. PROJECTS -------- Rack & Role | Founder, sole builder & operator | Nov 2025 - Aug 2026 Archived hiring and career platform, independently designed, built and operated. - Built candidate, employer and administrative experiences, including the workflows and operating tools needed to manage the platform. - Developed ingestion pipelines and matching workflows for a hiring and career platform spanning technical roles and skilled trades. - Connected AI workflows through a model-agnostic gateway, using structured outputs, human review, capability checks and evidence records. - The final application design emphasized Manual Assist and External Handoff, retaining explicit workflow limits and user involvement. Stack: TypeScript / React / PostgreSQL / Edge Functions (Deno) / LLM Gateway / Stripe / Vercel SELECTED CREDENTIALS & TRAINING ------------------------------- Lovable Certifications - Lovable Certified Expert App Builder, Lovable, Sep 14, 2026; Lovable Partner Program, Expert track; valid until Sep 14, 2027 - Lovable Certified Expert Website Builder, Lovable, Sep 14, 2026; Lovable Partner Program, Expert track; valid until Sep 14, 2027 Professional Certificates - Operations Management Professional Certificate by Jack Welch Management Institute, LinkedIn Learning - Jack Welch Management Institute, May 16, 2026 - CSCMP Supply Chain Foundations: Manufacturing and Service Operations Professional Certificate, LinkedIn Learning - Council of Supply Chain Management Professionals, Jun 19, 2026 Safety & Operations - NFPA 70E 2024: Standard for Electrical Safety in the Workplace, 360training, Aug 2025 - OSHA 10-Hour General Industry, 360training, Aug 2025 AI, Technical & Engineering - Career Essentials in Generative AI, Microsoft & LinkedIn, Nov 2023 (completed learning path) - Microsoft Security Essentials Professional Certificate, Microsoft & LinkedIn, Jun 2026 Leadership & Management - Lean Six Sigma Foundations, LinkedIn Learning, Jun 18, 2026 (completed course) - Process Improvement Foundations, LinkedIn Learning, Jun 18, 2026 (completed course) Full learning record: https://frankwilson.me/credentials/ Certifications & training PDF: https://frankwilson.me/records/Frank-Wilson-Certifications-and-Training.pdf EDUCATION --------- Spalding High School, High School Diploma - Advanced Placement, 2007 - 2010, Griffin, Georgia. Honors Graduate.